CANCELLATION INSURANCE CONDITIONS

Summary:

GENERAL CONDITIONS: INSURANCE POLICY AGAINST CANCELLATION PENALTIES OF THE LEASE

COVID-19 CANCELLATION GUARANTE

EXCLUSIONS

– OBLIGATIONS OF THE INSURED PARTY IN THE EVENT OF A CLAIM

– CRITERIA FOR LIQUIDATION OF THE DAMAGES

– PROFESSIONAL SECRECY

– EFFECTIVE DATE AND DURATION OF COVERAGE

All travelers benefit from a collective insurance policy Europ Assistance, provided by Emma Villas and included in the final price of the reservation, for the only guarantee Lease Cancellation Expenses Insurance.

GENERAL CONDITIONS: INSURANCE POLICY AGAINST CANCELLATION PENALTIES OF THE LEASE

If the Insured Party should need to cancel or alter the trip booked, for reasons or events that can objectively be documented and could not be foreseen at the time of booking, affecting:

Europ Assistance refunds the penalty applied per contract terms and conditions by a tour operator or an air or sea carrier:

If several Insured Parties are registered to travel together at the same time, in the absence of any other persons of the same household living with the Insured Party, the latter shall specify only one person as Travel Companion.

COVID-19 CANCELLATION GUARANTEE

This guarantee extends the “Travel Cancellation Guarantee” to Covid-19 cases.

You can request a trip or rental cancellation cost guarantee when you have to cancel the booked trip, following a positive result from Covid-19 verified by reports with positive results, affecting:

EXCLUSIONS

The guarantee excludes cases of renunciation caused by:

Claims as caused by the following are excluded:

a. wilful misconduct or gross negligence except as indicated in the individual cover;
b. flooding, deluge, volcanic eruptions, earthquakes, atmospheric phenomena classed as natural disasters, atom nucleus transmutation,
radiation caused by the artificial acceleration of atomic particles;
c. war, strikes, revolutions, riots or popular movements, looting, acts of terrorism and vandalism.
d. situations of armed conflict, invasion, acts by foreign enemies, hostilities, war, strikes, uprisings, popular tumult, acts of terrorism more
than 100 km from your travel destination;
INSURANCE CONDITIONS FORM 21495
e. causes other than medical emergencies, which are not foreseeable nor known to the Insured at the time of booking;
f. causes or events that cannot be objectively documented;
g. the bankruptcy of the air carrier or the Tour Operator/Travel Agency/Non-hotel accommodation;
h. down payments and/or advances that are not justified by tax documents relating to the penalty;
i. your failure to send notification (as per the Article “OBLIGATIONS OF THE INSURED IN THE EVENT OF A CLAIM”) prior to the start date of
the trip/stay, except in the case of waiver due to the death or hospitalisation for at least 24 consecutive hours (excluding Outpatient Hospital
and Emergency Department treatment) of a family member;
j. epidemics or pandemics based on declarations from the World Health Organisation, with the exception of COVID-19;
k. indirect consequences of the COVID-19 epidemic/pandemic;
l. all other matters not indicated in the Article “Subject-matter of Insurance” for individual benefits/services/cover.

OBLIGATIONS OF THE INSURED PARTY IN THE EVENT OF A CLAIM

In the event of a change and/or forced renunciation of travel, the Insured Party must:

If a penalty is charged by the airline carrier/shipping company:

In the event of modification and / or forced renunciation of the trip to Covid-19, the Insured must notify the travel organization or agency or the carrier of the formal renunciation of the Trip and must make a complaint no later than 3 days from when the cause of the renunciation occurred and in any case within the travel start date if the 3 day deadline falls after the travel start date.

you must send:

Europ Assistance may request further documentation at a later date, in order to settle the claim; in this case, the Insured Party must supply it.

Breach of the obligations relating to the declaration of the claim may result in the loss of a right to indemnity, in accordance with art. 1915 of the Italian Civil Code.

CRITERIA FOR LIQUIDATION OF THE DAMAGES

The penalty charged against the Insured Party will be reimbursed, including file management fees, agency fees, fuel adjustments and visas (excluding, in the event of the purchase of only a flight ticket, airport taxes that can be reimbursed by the airline) up to the maximum cover stated in the Policy Form.

This maximum amount may not exceed Euro 10,000.00 per Insured Party and Euro 50,000.00 per travel file.

Excess and liquidation criteria:

Europ Assistance reimburses the cancellation penalty:

1. In the event of a change and/or forced renunciation of travel caused by hospitalisation (excluding day hospital and accident & emergency) or death; the penalty will be reimbursed without applying any excess.

2. In the event of renunciation and/or change not caused by hospitalisation or death, the penalty will be reimbursed with the application of an excess equal to 20% of the total cost of the penalty, with a minimum of Euro 70.00 per policy.

3. In the event of a change and/or renunciation of the air ticket only, not caused by hospitalisation ( excluding day hospital and accident & emergency) or death, the penalty will be reimbursed with application of an excess of 20% with a minimum of Euro 20.00 per policy.

It is agreed that the calculation of the reimbursement will be equivalent to the percentages of penalties existing as at the date on which the event took place (Art. 1914 of the Italian Civil Code). Therefore, if the

Insured Party should cancel travel after the event, any greater penalty will be at his/her expense.

In the event of illness or injury, Europ Assistance reserves the right to send its own doctor to certify that the conditions of the Insured Party are such as to prevent his/her travel.

PROFESSIONAL SECRECY

The Insured Party releases any doctors, who may be appointed to examine the claim and who examined him before or after the claim, from constraints to professional secrecy with regards to Europ Assistance.

EFFECTIVE DATE AND DURATION OF COVERAGE

The guarantee “Cancellation of travel and rental” runs from midnight on the day on which the stay/rental is booked and shall remain in force until the envisaged arrival at the structure booked.

The Covid-19 Cancellation Guarantee starts from the travel booking date and lasts until the start of the journey. The beginning of the journey means: the moment of check-in at the airport or in case of early check-in the passage of the checks for boarding, or for rentals on the day of the start of the stay.