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GUEST PROTECTION & SMART HOSPITALITY

Book with serenity and security your holiday in Italy.
With Emma Villas today you have the opportunity to protect your holiday thanks to a wide choice of guarantees and insurance coverage and to use innovative tools for your check in and payment of ancillary services.

Effective insurance covers that protect you and your travel companions and protect your stay from events related to Covid-19 and other extreme events; a guarantee that replaces the security deposit; the Emma App that allows you to check in online (reducing access times to properties) and the payment of flat-rate costs and additional services.


OUR INSURANCE COVER
Policies included in the final booking price

Stay Cancellation Policy
by Europ Assistance

The final price of the reservation includes theInsurance Policy for Cancellation of Stay.. You can cancel and be reimbursed in the event of:
  • objectively and unambiguously documentable motivations of health or workand not foreseeable at the time of booking
  • Covid-19 infections (new)
  • a terrorist attack that has struck the place of stay (new)
    • Read the conditions

    Zer0Dep
    by Europ Assistance

    (mandatory 49€)

    The "Zer0Dep" guarantee protects you and allows you to enjoy your holiday peacefully. Zer0Dep stands for "Zero deposit", it is an insurance cover included in the booking price, developed in partnership with Europ Assistance that replaces the security deposit and is therefore mandatory. What are the advantages of this warranty:
    • you do not have to pay the security deposit on arrival: neither in cash nor immobilizing a substantial amount on the credit card ceiling;
    • you are protected in the event of any property damage caused accidentally during your stay (up to a maximum of 1500 euros);
    • avoid any dispute on the liability of the damage and its quantification during check out
    • you can live more serenely your holiday in villa.
    Read the conditions

    Stay Cancellation Guarantee due to Lockdown
    by Emma Villas

    The final price of the reservation includes also the special coverage, guaranteed by Emma Villas, in the event that you are forced to cancel your stay in the 30 days prior to the scheduled check-in date, due to the occurrence of at least one of the following Covid-19 epidemic containment measures officially imposed by the competent authorities:
    • national lockdown in Italy;
    • local lockdown in Italy regarding the area in which the booked villa is located ("red" area or impossible to reach due to official restrictions on free circulation);
    • national lockdown in your country of residence;
    • italian local lockdown in the Client’s Municipality or area of residence.
    read the conditions
    Optional policies


    Health Policy
    by Europ Assistance

    +1,5% of the rental price

    Not only cancellation policies, but also protection during your stay. You can choose to purchase this policy in the event you should, for the duration of your stay, want coverage for: 
    • Healthcarewith Operations Centre 24/7;
    • Vehicle Assistance to and from the place of stay and for the entire duration of your holiday;
    • Healthcare for family members left at home;
    • Reimbursement of medical expenses;
    • Repeat Trip Guarantee that reimburses the unused portion without deductible in the case of medical return home or early return home.
    Read the conditions

    Extra Covid-19 Policy
    by Europ Assistance

    40€ each reservation

    To protect against any risks caused by the Covid-19 emergency, you can purchase the Covid-19 Extra Policy which protects you in the event that you or one of your travel companions are forced to extend your stay or are unable to complete it. In the event of consequences related to the pandemic that occur during your stay, if you sign up to this policy, you can request the following services:
    • Return home;
    • Advance for expenses for basic necessities;
    • Guarantee for extra medical expenses;
    • Extended stay guarantee;
    • Hospitalisation allowance;
    • Travel fee reimbursement.
    Read the conditions

    “Emma”,
    our new app for smart service

    Furthermore, from spring 2021, all our properties will be supported by Emma, a multifunctional Web-App, developed in partnership with Vikey s.r.l., that will allow you to implement:
    • online check-in (entering the required details that you did not enter when booking);
    • payment of tourist tax (where due) and eventual flat-rate payments requested (eg electricity, heating, extra cleaning for animals, etc.);
    • the purchase of additional services, hospitality (extra cleaning, in-house chef, first grocery shopping, etc.) and experiences (food and wine tours, guided tours, etc.)
     

    And now choose your dream holiday
    in complete safety

    Choose your villa

    “Emma Villas...the charm of Italian Incoming "
    Emma Villas is an Italian Incoming Tour Operator. Operates in the sector of weekly tourist rentals of luxury villas and houses with private pool, in many areas of Italy.



    About us
    ITALIAN TOUR OPERATOR
    Authorized by the province
    of Siena N. 178974
    L.R.T 51/1986
    Civil and general liability:
    GENERALI ITALIA S.p.A
    N. 761443833
    Emma Villas s.r.l. Unipersonale
    VAT number 01188760522

    Registered office:
    Via Duccio di Buoninsegna, 22
    00142 Roma (RM) - Italia
    Online switchboard

    + 39 0578 1901639

    [email protected]