Job opportunities

Emma Villas, a leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for a Booking Agent to join its staff in its offices in Rome and Chiusi (Siena).

Within the company, the booking agent will primarily interface with the customer by promoting the villa product, the experience product and the services offered. He/she should therefore be in possession of all the necessary information that customers will need, giving them a complete picture of what their experience will be.

It is crucial not to leave anything to chance and to precisely analyze each request, with the aim of converting customer requests into bookings.

The resource inserted will mainly be responsible for:

The booking agent is mainly responsible for managing customer bookings via the various systems used (mail, live chat, telephone), processing customer requests, and being in constant communication with them.

• Managing bookings by villa product, experience product and services offered.

• Communication with owners and suppliers to ensure availability and confirmations.

• Support in the creation of customized packages in response to customer needs.

• Supporting travel agencies/tour operators in managing B2B bookings.

• Collaboration with the team to ensure a hassle-free experience for customers during their journey.

• Use of reservation systems (CRM, Back-end, Kalisi, iCAL, etc.) and booking to monitor and update information.

• Support in bookings for villa products of companies acquired by Emma Villas.

• Proactive management of potential customer acquisition.

• Participation in events and trade fairs.

Requirements and skills:

Knowledge of English or several foreign languages is a prerequisite for working as a booking agent, for interfacing with foreign persons and organisations. In addition, it is important to possess excellent commercial skills and to know the market in which the company operates.

• Excellent communication skills.

• Listening skills.

• Problem solving skills.

• Excellent interpersonal skills.

• Excellent organisational skills.

• Analytical skills.

• Ability to work in a team.

Place of work: Rome and Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Booking Agent Application”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Expert Administrative – Accountant to join the staff at their headquarters in Chiusi (Siena).

The person hired will be mainly responsible for:
• Coordinating the company’s administrative-accounting activities, ensuring efficiency and optimisation of resources.
• Developing and implementing the company’s efficiency and productivity through direct intervention on planning procedures.
• Collaborating actively with internal departments to ensure effective communication and synergistic collaboration.

Required:
• Proven and multi-year experience in the role of administrative-accountant or in a similar role.
• Thorough knowledge of administrative, accounting, tax and audit budgeting procedures.
• Ability to manage priorities and to work independently.
• Aptitude for innovation and research for creative solutions to improve business processes.
• Excellent reporting and data analysis skills;
• Proficiency in the use of computers, internet and Office package (excellent Excel);
• Excellent knowledge of English, written and spoken;
• Strong communication skills;
• Ability to work as part of a team;
• Availability and flexibility for shifts and hours.

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Expert Administrative – Accountant”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Administrative – Accountant to join the staff at their headquarters in Chiusi (Siena).

The person hired will be mainly responsible for:
• First note.
• Active and passive billing.
• General accounting records.
• Bank records.
• Administrative and secretarial activities.

Required:
• Relevant educational background (degree in economic/financial sciences preferred).
• Previous experience in the job.
• Knowledge of accounting management.
• Mastery of the use of computers, internet and office package (excellent excel).
• Good knowledge of the English language (written and spoken).
• Good communication skills.
• Ability to work in a team.
• Strong communication skills;
• Availability and flexibility for shifts and hours.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Administrative – Accountant”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Property Management Agent tto join the staff at their headquarters in Chiusi (Siena).

The person hired will be mainly responsible for:
• Overall management and monitoring of properties under management and all activities in support of the lease;
• Coordination of on-site personnel responsible for reception, garden care, pool care and housekeeping;
• Constant monitoring and analysis of the quality standards required by customers;
• Recruiting personnel and selection of companies for property management.

Required:
• Knowledge of the vacation rental sector and/or the villa real estate market;
• Strong business aptitude for stipulating/renewing agreements;
• Ability to work in a team and strong interpersonal skills;
• Good knowledge of English, written and spoken;
• Knowledge of the Office package (Word, Excel, Powerpoint);
• Dynamism and willingness to travel and/or relocate;
• Maximum availability throughout the season (April-October).

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Property Management Agent”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Property Management Agent tto join the staff at their headquarters in Chiusi (Siena).

Job Description:
• Property Management: Oversee and coordinate all activities related to the management of luxury properties, including maintenance, cleaning and rental management.
• Coordination of Personnel and External Suppliers: Coordinate on-site personnel and external suppliers involved in reception, housekeeping, garden and pool care, to ensure that properties are maintained in excellent condition and are presented according to luxury standards.
• Monitoring and Analysis: Constantly monitor customer reviews and quality standards required by customers and develop analysis/reports, identify interventions and room for performance improvement.
• Scheduling: Identify and schedule operational steps, through coordination with the quality team.
• Personnel and Supplier Selection: Select reception managers, on-site personnel and external companies/suppliers for property management.

Skills and Experiences:
• Knowledge of the vacation rental industry and/or the villa real estate market.
• Strong business aptitude for stipulating/renewing agreements.
• Ability to work in a team and strong interpersonal skills.
• Good knowledge of English, written and spoken.
• Knowledge of the Office package (Word, Excel, Powerpoint).
• Dynamism and willingness to travel and/or relocate.
• Maximum availability throughout the season (April-October).

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Senior Property Management Agent”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, a leading Italian tour operator in the tourist rental of villas and luxury residences in Italy, is looking for a digital marketing account to join its staff in its operational office in Chiusi (Siena).

Required:

• Knowledge of digital marketing and analysis tools (e.g. Google Analytics).

• SEM campaign development and optimization (Google Ads knowledge).

• Monitoring flows and setting up marketing automation campaigns.

• Aptitude for collaboration with strategic partners in the field of digital marketing and communication.

• IT skills (e.g. creating landing pages, DEM, etc.).

• Data analysis and reporting skills to facilitate strategic business planning and performance monitoring (web, advertising, search and social).

• Excellent knowledge of the Office package (Word, Excel, Powerpoint).

• Strong interpersonal skills and ability to work in a team.

• Good knowledge of the English language, written and spoken.

• Flexibility and willingness to attend corporate events.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Property Management Agent tto join the staff at their headquarters in Chiusi (Siena).

The person hired will be mainly responsible for:
• Overall management and monitoring of properties under management and all activities in support of the lease;
• Coordination of on-site personnel responsible for reception, garden care, pool care and housekeeping;
• Constant monitoring and analysis of the quality standards required by customers;
• Recruiting personnel and selection of companies for property management.

Required:
• Knowledge of the vacation rental sector and/or the villa real estate market;
• Strong business aptitude for stipulating/renewing agreements;
• Ability to work in a team and strong interpersonal skills;
• Good knowledge of English, written and spoken;
• Knowledge of the Office package (Word, Excel, Powerpoint);
• Dynamism and willingness to travel and/or relocate;
• Maximum availability throughout the season (April-October).

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Property Management Agent”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for an Property Management Agent tto join the staff at their headquarters in Chiusi (Siena).

Job Description:
• Property Management: Oversee and coordinate all activities related to the management of luxury properties, including maintenance, cleaning and rental management.
• Coordination of Personnel and External Suppliers: Coordinate on-site personnel and external suppliers involved in reception, housekeeping, garden and pool care, to ensure that properties are maintained in excellent condition and are presented according to luxury standards.
• Monitoring and Analysis: Constantly monitor customer reviews and quality standards required by customers and develop analysis/reports, identify interventions and room for performance improvement.
• Scheduling: Identify and schedule operational steps, through coordination with the quality team.
• Personnel and Supplier Selection: Select reception managers, on-site personnel and external companies/suppliers for property management.

Skills and Experiences:
• Knowledge of the vacation rental industry and/or the villa real estate market.
• Strong business aptitude for stipulating/renewing agreements.
• Ability to work in a team and strong interpersonal skills.
• Good knowledge of English, written and spoken.
• Knowledge of the Office package (Word, Excel, Powerpoint).
• Dynamism and willingness to travel and/or relocate.
• Maximum availability throughout the season (April-October).

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Senior Property Management Agent”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, a leading Italian tour operator in the tourist rental of villas and luxury residences in Italy, is looking for a digital marketing account to join its staff in its operational office in Chiusi (Siena).

Required:

• Knowledge of digital marketing and analysis tools (e.g. Google Analytics).

• SEM campaign development and optimization (Google Ads knowledge).

• Monitoring flows and setting up marketing automation campaigns.

• Aptitude for collaboration with strategic partners in the field of digital marketing and communication.

• IT skills (e.g. creating landing pages, DEM, etc.).

• Data analysis and reporting skills to facilitate strategic business planning and performance monitoring (web, advertising, search and social).

• Excellent knowledge of the Office package (Word, Excel, Powerpoint).

• Strong interpersonal skills and ability to work in a team.

• Good knowledge of the English language, written and spoken.

• Flexibility and willingness to attend corporate events.

The company will give priority to candidates with:

• Educational background and/or previous professional experience, albeit brief (2-3 years), in digital marketing.

• Residence within 30-40 km from the operational site (Chiusi).

The advertisement is NOT intended for social media managers, copywriters, content creators, graphic designers.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Digital Marketing Account”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for Sales Agent / Villa Specialist to join the staff at their headquarters in Chiusi (Siena)

Required:
• Knowledge of the vacation rental industry (at least 5-6 years in the industry in a primary Italian or foreign company);
• Commercial aptitude in the luxury sector/ability to engage owners / interpersonal skills;
• Aptitude for working in a team;
• Good knowledge of English, written and spoken;
• Good knowledge of the Office package (Word, Excel, Powerpoint);
• Flexibility and willingness to travel and/or relocate;
• Preferred basic condition: specific experience in the vacation rental sector of premium luxury villas, in companies of national / international standing with portfolio;
• Additional condition: knowledge of property management of villas and prestigious homes;
• Age: 30-35 years.

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Sales Agent/Villa Specialist”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, a leading tour operator in the Vacation Rentals sector of Villas in Italy is looking for for insertion in its staff at the operational headquarters in Chiusi (Siena): Concierge and Costumer Service employees to carry out customer service activities, problem solving, assistance and management of international clients and arrival details during the season.

Requirements include
• Predisposition to customer support;
• excellent interpersonal and communication skills;
• patience, courtesy and speed;
• excellent understanding and knowledge of the English language (written and spoken);
• mastery of the use of computers, the Internet and the Office package;
• readiness to use business management systems;
• problem solving skills;
• ability to work in a team;
• full-time availability and flexibility for shifts and hours.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Concierge and Costumer Service”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for Housekeepers to join the staff at their headquarters in Chiusi (Siena).

The selected resources will be responsible for the following tasks:
• household management activities;
• collaboration in family operational activities (e.g. shopping at the supermarket, running errands…);
• cleaning, tidying up and shining the rooms (interior and exterior);
• washing and ironing of linen;
• miscellaneous and eventualities that are part of the household economy activities.

Requirements include:
• previous experience in the job for at least 2 years;
• be self-driving and be available for short journeys;
• good organisational skills and accuracy in the execution of tasks;
• precision and punctuality;
• practicality;
• courtesy and good manners;
• seriousness, discretion and a sense of responsibility.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Housekeepers”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for Professional Gardener – Maintainer to join the staff at their headquarters in Chiusi (Siena). The selected person will be responsible for setting up, arranging/maintaining gardens and green areas of various villas and the Company’s flowerbeds.

In particular they will be responsible for:
• taking care of and analysing soil preparation;
• choosing plants and flowers to be planted;
• monitoring the growth and taking care of watering and related irrigation systems;
• maintaining lawns and pruning hedges;
• pest control and prevention of plant diseases;
• cleaning and routine maintenance.

Requirements include:
• several years of experience as a gardener and maintainer of gardens and parks;
• ability to use sector-specific equipment and machinery;
• availability to travel.

Profile to be completed by:
• relationship aptitude with villa owners and/or managers;
• ability in routine maintenance activities;
• good problem solving skills.

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

Place of work: Chiusi (Si)
Hours: full time.
Availability: starting immediately

Send resume with photo via email to [email protected] with subject line “Professional Gardener – Maintainer”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Emma Villas, leading tour operator in the Vacation Rentals sector of villas in Italy, is looking for Property Manager and Quality Inspector for the creation of territorial hubs.

Required:
• overall management and control of assigned properties;
• management and monitoring of all activities supporting the lease: continuous supervision of the property, reception, coordination of on-site personnel who take care of the garden, pool and cleaning, constant monitoring of the quality standards required by customers;
• ability to check the quality standards of the facilities to ensure quality and comfort and offer the customer a product in perfect condition;
• proficiency in English;
• knowledge of the real estate market;
• flexibility and maximum availability especially before and during the season;
• excellent interpersonal and communication skills;
• ability to move independently.

Previous experience in the vacation rental sector or in the tourism and hospitality sector is preferable.

Send resume with photo via email to [email protected] with subject line “Property Manager and Quality Inspector”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

The ability to carry out photographic services at Emma Villas properties throughout Italy and editing activities is required.

The person must meet the following requirements:

• Car owner;
• Basic knowledge of interior/exterior and drone photography;
• Basic knowledge of post-production and photo editing.

Send resume with photo via email to [email protected] with subject line “Photographer”

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91 and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.